Enjoy the benefits of Gasper Enhanced Care…

Dedicated account management
With Gasper Enhanced Care, you have your own Account Champion, your first point of contact. Knowing your business needs and processes, as well as your Gasper system, inside and out, means they can provide an unparalleled level of service.

Annual audit
Every year we will conduct a comprehensive audit of your Gasper system to ensure it is being used to its full potential and allowing you to achieve your business goals. This audit is divided into three stages: an initial assessment, customer site evaluation and finally, recommendation and deliverables.

During the initial assessment, we will gather key information about your Gasper system, as well as reviewing any areas of concern and discussing your needs and requirements. In particular, we focus on your network performance and how your goals compare against actual results.

A detailed customer site evaluation will determine how much benefit your organization is currently receiving from each Gasper Vantage™ module, as well as focusing on where improvements can continually be made. At the same time, we will review your help desk operational practices and collect key information relative to the performance of your ATM network for comparison with Gasper’s best practices model for ATM management.

Finally, we will deliver a comprehensive evaluation of the findings and recommendations. This will be summarized in a formal presentation and written report. Its actionable recommendations will enable your organization to realize the maximum benefit from your Gasper systems.

New version support
As a Gasper customer, you are automatically entitled to ongoing software updates for your Gasper modules. With our Enhanced Care package you will also benefit from both on-site and remote assistance with testing and implementation to ensure these updates are installed as quickly and easily as possible, with minimal disruption.

User Conference
Gasper’s annual Users Conference attracts industry leaders from around the world to discuss the latest issues and share best practices in ATM management. Enhanced Care customers each receive one ticket to this major event.