Premium Care customers enjoy all the benefits of Enhanced Care and more…

Gasper Premium Care builds on Enhanced Care by offering a full business consultancy designed to deliver continuous improvement and identify opportunities for incremental system and process improvements to reduce ATM operational costs and improve availability. Together, these result in quantifiable cost savings and revenue increases.

Matching ATM management practices from around the world alongside your own business objectives, Gasper’s experts will make recommendations on how to optimize your systems and then help you implement them.

The business consultancy approach is centered on the following key areas:

Intelligent Automation
Working with your business objectives, Gasper Premium Care will automate the remote resolution process as much as possible either by fixing, or facilitating the fix, of ATM problems remotely. The more that problems can be solved remotely, the fewer service calls and dispatches, maximizing ATM availability.

Optimizing Service Performance
Gasper Premium Care will help you to develop and implement business rules that will ensure your Gasper system is completely automating all service dispatching and subsequent escalations. As a result, you will be able to increase ATM availability, while reducing the number of manual calls placed by your help desk and service response time.

Advanced Reporting
Gasper Premium Care will help you get even more out of the reports that Gasper generates to give you the best and most useful information on your ATM network. Gasper Premium Care has developed a set of quantifiable metrics around ATM availability, ATM revenue, service cost, service provider performance and help desk productivity and efficiency, which together provide a clear methodology of how to measure business and operational performance and achieve best-in-class performance from the ATM channel.

System Configuration
Gasper Premium Care will conduct an audit of current action code settings within the Gasper status code tables to ensure that actions taken are based on a combination of your business requirements and best-in-class practices.

training
Gasper Premium Care provides dedicated, ongoing training to ensure that all your staff are familiar with the workings of the Gasper Vantage™ system and related modules. Gasper Premium Care will provide you with customized training activities for 5 days per year, which will be carried out both on-site and remotely.

User Conference
Gasper’s annual Users Conference attracts industry leaders from around the world to discuss the latest issues and share best practices in ATM management. Premium Care customers each receive two tickets to this major event.