Get to the root of the problem
Customer disputes and cash balance discrepancies are part and parcel of operating an ATM network. When they occur, you want to resolve them as quickly and efficiently as possible.

Unfortunately, retrieving, storing and searching through paper-based ATM transaction journals is cumbersome and error prone. The introduction of Electronic Journals (EJs) was a step forward, but even these have their drawbacks, including the physical transport and storage of diskettes, media errors and the different viewing utilities required.

EJ Exchange – the key to electronic journal management
EJ Exchange provides a multi-vendor solution for the centralized retrieval and management of ATM electronic journal files.

Fast, flexible and convenient
EJ Exchange gives you access to the Electronic Journal information you need when and where you want it, enabling you to resolve issues faster, while eliminating the need for costly and time-consuming site visits.

Its easy-to-use interface enables you to retrieve EJ files by group, geography or even individual ATM both automatically, at scheduled intervals, or on demand whenever it’s required. Once securely retrieved, these EJ files are stored in a central database for quick and easy review.

See everything clearly
Electronic Journals used to be difficult to view, with each ATM vendor using a different format and requiring a specific “reader”. EJ Exchange’s integrated EJ Viewer handles multiple formats, enabling you to open, search, and copy multiple EJ formats easily and conveniently.