A new standard in service
When there is a problem on your ATM network, you want it resolved and fast – because the longer it persists, the more revenue and customer satisfaction you risk losing. How quickly and accurately are your service teams currently dispatched and how closely do you monitor their performance?

Vantage Service Manager – the key to superior service
Used in conjunction with Gasper Vantage™ – the world’s leading ATM monitoring and reporting solution – Vantage Service Manager automates ATM service notification and escalation, speeding up the resolution time while reducing your help desk’s workload and enabling you to proactively manage your service team’s performance.

An immediate, targeted response
The moment a problem is identified, Vantage Service Manager uses a combination of proven standard and customized business rules to notify the relevant service provider. There’s no room for human error or delays – Service Manager does it all automatically.

According to the type of fault and the time of day, Vantage Service Manager uses a range of communication channels to notify the appropriate service team. Vantage Service Manager can dispatch information over the phone, via a pager, electronic dispatching interfaces (EDIs) to your service vendor's system, email, SMS or fax – the choice is yours.

Take it to the next level
Vantage Service Manager automatically monitors every stage of the service call. The time of notification, arrival at the terminal and completion of service are all recorded. So if the call isn’t acknowledged, the service team doesn’t respond within the agreed timescale or the ATM doesn’t resume normal operation, Vantage Service Manager will automatically follow-up and escalate the issue based on your business rules.