Maintaining optimum ATM availability is a key issue for our
industry and one which Gasper Vantage – the world’s leading
ATM monitoring and reporting solution – has been developed
to address. But how do you manage those problems or faults
that don’t show up in the usual way?
You need a solution that is specifically
designed to detect and respond to abnormal activity.
Used in conjunction with Gasper Vantage, Vantage Transaction
Monitor tracks ATM transaction activity and compares it to
expected norms, enabling you to identify any unusual or unexpected
activity – automatically.
It is particularly useful in instances
where an ATM appears to be operating normally, but customers’
use could be restricted, for example if an ATM has been vandalized
and customer access impeded. Vantage Transaction Monitor lets
you act quickly, before problems seriously impact your network
and customers.
Vantage Transaction Monitor constantly monitors the number
of transactions, reversals or denials for ATMs and card bases,
comparing them to agreed thresholds. Unlike other industry
tools, these thresholds define the normal usage patterns for
every hour of every day, rather than making do with just one
or two daily settings.
The moment any abnormal activity
is detected, such as low transaction numbers or excessive
transaction reversals or denials, Vantage Transaction Manager
takes prescribed actions. These can be automated based on
standard business rules and include alerting relevant personnel
and managing the entire resolution process from end to end.
Vantage Transaction Monitor comes with a set of detailed transaction
activity reports, including ones that will help you assess
the financial impact of lost transactions on your bottom line.
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